10xDS framework for Conversational AI and Omnichannel Integration
10xDS developed a robust framework for integrating chatbots with various channels to take conversational AI to the next level delivering superior customer experience. Chatbots are developed using multiple frameworks available in the market with multi-lingual and multi-channel support. The framework enables fully customizable web and native interfaces development with capabilities on Natural Language Processing and Sentiment Analysis. The framework also features dashboards to gain real-time visibility for monitoring and analyzing Chatbot usage statistics, conversation rate and more. Some of the surefire benefits of the framework include seamless user experience, nil or minimal changes in already existing preferred communication channels for users, 24*7 availability of chatbot agent, Better customer connect and reach.