SAP Purchase Request and Service Entry creation Automation

10xDS delivered an automated solution for SAP Purchase Request (PR) and Service Entry (SE) creation for one of the leading Oil & Gas players in the Middle East. The process had multiple teams involved in making requests for their PR & SE creations in a middleware application which was subsequently processed in SAP by the request processing team. The client faced challenges such as the purchase requests had high ageing, the process was error-prone, manual, and required several telephonic clarifications. 10xDS successfully automated the PR & SE process enabling effective queue management, helping in minimizing manual intervention and developing a strong audit trail for the process. The solution improved the number of PR requests handled on time and reduced the cycle time.