Challenges for Shared Services Centers
Though the traditional Shared Service approach and solutions offer several benefits for enterprises looking to improve and bring better efficiencies into their core processes such as finance, document processing, accounting, invoicing and HR services, they also come with increased levels of complexity. Moreover, many companies are reluctant to adopt a shared service model when they factor in the initial investments required, the dramatic realignment of day-to-day operations and the changing priorities from hyper focus on cost reduction in the initial stages to value creation during the growth stage. A coordinated effort to consolidate disparate services broken up among business units becomes even more difficult when the repetitive, high volume processes are still highly people-intensive.
Harnessing the Emerging Technologies
The advent of emerging exponential technologies, such as Robotic Process Automation (RPA), Analytics, AI, blockchain and others are transforming and reshaping the shared services landscape across the globe. Several companies have started embracing these technologies because of the benefits that come with its deployment, such as improved productivity, better accuracy and compliance, high Return on Investment, Reduced operational costs, scalability, among others. Digital workforce comprising of virtual bots can mimic human actions and tasks, significantly increasing the efficiency of processes, also freeing the workforce for more value-added strategic, creative, and innovative initiatives. Coupling these key technologies with an efficient and structured shared service environment creates great opportunities for businesses to multiply the potential benefits, bringing quantum leaps to the sector.
What We Do
10xDS have been helping several organizations to combat the challenges faced in their Shared Service Centres, leveraging our experience and expertise in exponential technologies such as Intelligent Automation (IA), Robotic Process Automation (RPA), Artificial Intelligence (AI), Advanced Analytics, Machine Learning (ML) and others. From reducing manual workloads, improving turn-around time for repetitive data management tasks, and lowering operational costs, we have delivered solutions to streamline and simplify Shared Service processes, and also equipping the management with autonomous decision-making capabilities. We believe that harnessing a blend of automation, analytics, AI, and the emerging exponential technologies should be a strategic priority for the Shared Services CXOs and leaders across the globe. This can help enterprises enable continuous improvement in most Shared Services functions.
Our Success Stories
10xDS helped a major Currency Exchange company in enabling Augmented Shared Services Center and setting up RPA CoE
Operational Excellence and Digital Transformation helped a major currency exchange company move up the value chain