Challenges for Telecom Companies
Telecom service providers have to process millions of customer requests per day. The digital boom has further made it more important for all telecommunications companies to provide fast and reliable assistance by maintaining omnichannel communications, customized solutions, and immediacy. Any lag in attending to these needs can cause annoying conversations with the customer as well as within the company. Besides, manually handling all the customer requests every day to get the issues resolved can lead to errors and unsatisfactory responses, apart from creating unwanted risks of network security. This can seriously ruin the company’s reputation in the industry.
Harnessing the emerging technologies
As the operational tasks are becoming increasingly complex in the telecom industry, and with more and more products are being launched, telcos are finding it very challenging to manage even simple tasks like customer on-boarding, invoicing, service configuration, order fulfillment, and payments. This is where implementing emerging technologies like RPA and AI can come handy. These modern solutions have made a significant impact in simplifying many complex tasks in the telecom industry. Many telecom service providers have already started adopting automation and other technologies to improve their operational efficiency and cater to the demands of customers more proactively.
What we do
10xDS is committed to helping telecom service providers leverage the power of modern technologies like Intelligent Automation, Artificial Intelligence (AI), Advanced Analytics, and more. With our profound industry expertise and experience in delivering the right solutions to meet the varied needs of our clients, we guarantee the best way to manage the manual workload and related financial overheads of telecom companies. Our goal is to help telcos to simplify the complex operational processes that require dedicated resources and tools as well as ensure quick and efficient services with the right technologies. 10xDS also helps telecom companies to implement reliable and secure cybersecurity measures to makes certain that no network security threat hampers their productivity.
We at 10XDS has created the solutions for our telecom clients through the optimum utilization of the emerging technologies. These capabilities brought many processes to the automation landscape which was never imagined to be possible few years ago. Learn how we helped our clients in the telecom industry streamline key processes by the optimum utilization of these emerging technologies.
Our Success Stories
10xDS developed an Intelligent Automation Solution for streamlining the quality acceptance check process before accepting SIM card requests