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Curve - Voice of New Newsletter

Welcome to Curve – 10xDS monthly newsletter!

Stay in the loop, explore and learn our latest news, articles, interviews, upcoming events, activities, and more, to inspire, educate, and entertain you!

EDITION: July | 2020

10xDS was recently named an official Gold Partner by UiPath, a leading enterprise Robotic Process Automation (RPA) software company. This global quality label is a recognition of 10xDS’ skills and capabilities as a leading RPA vendor,  having a certified pool of UiPath experts, strong Automation COE and delivery team, and a proven track record of delivering cutting edge automation solutions.

EDITION: July | 2020

10xDS entered into a strategic partnership with Yellow Messenger, a leading Conversational AI solutions provider helping enterprises automate intelligent conversations with customers and employees. With the partnership, 10xDS is looking to drive value for their customers utilising chatbots across multiple latest communication channels and strengthen its portfolio of services to enhance customer experience and build more efficient and intelligent enterprises.

EDITION: July | 2020

10xDS launched a Digital Agency Practice to provide creative and digital marketing services for global customers.  The Digital Agency will leverage the expertise of the strong team of Digital Marketing Strategists, SEO specialists, User Experience Architects, Creative Designers, and state-of-the-art technologies to create amazing customer experiences and transform the way the C-suite decision-makers approach business in this digital era.

EDITION: July | 2020

10xDS launched “NXSecure” a fully integrated comprehensive cyber security transformation program followed by managed cybersecurity services. The NXSecure approach involves a detailed independent review of existing cyber security practices, processes, and tools along with fit for purpose review. Then there is identification and document security control requirement for “new norm of working model” and looking at the shift in strategy for post Covid19 operations.

EDITION: July | 2020

10xDS helped a leading Indian insurance firm providing vehicle and medical insurances to implement an Intelligent Document Processing solution. The solution enabled reading large volume of transactions from the Estimates and Invoices submitted by dealers as part of claims process and further push the data to downstream application making it more efficient with minimal human interaction.

EDITION: June | 2020

10xDS has launched a robust framework for API Security testing. An Application Programming Interface (API) is a set of clearly defined methods of communication between various software components. Enterprises use APIs to connect services and to transfer data. Exposed APIs are one of the main reasons behind major data breaches. When there is a vulnerability in an API, it affects every application that relies on that API; this is an enterprise-wide impact. It also impacts the external organizations that use these APIs. Since APIs provide the easiest access point for accessing sensitive data, organizations must ensure that APIs are safe.

EDITION: June | 2020

10xDS successfully delivered an automated solution to help a multinational mid and downstream oil company streamline their Stock Reporting and Valuation Process for 11 entities of the company. The project scope was to automate Stock related reports that are both predefined as well as those which vary on a daily basis. These reports helped the Business teams to evaluate the stock and inventory reports with respect to location, supply, and transit. BOT performs the data massaging of input data and generate various output reports.

EDITION: June | 2020

10xDS implemented an automated solution to verify the documents submitted by customers to avail loans and to process the loan application for a well-known Small Finance Bank in India. Manual validation was error-prone and time-consuming and this lengthy loan processing duration resulted in dissatisfaction from customers. This was also subject to biases from the agent which may result in noncompliance to KYC and fraud.  With the automated process, BOT logs in to the loan application portal and reads required details for loan application – Personal details, Address, Nominee Details etc. BOT accesses the supporting documents attached – Customer photo, Signature, Aadhar card, Second ID – PAN / Voter’s ID, Nominee ID and others.

EDITION: June | 2020

10xDS has launched an Intelligent Document Processing eco system which includes many technological components like Optical Character Recognition (OCR), Machine Learning (ML) and Human in the Loop (HITL). Any digital transformation initiative can only be termed successful if the organization is able to tame their documents and convert them to data that can be further used for processing.

EDITION: June | 2020

Team 10xDS believes in sustainable development and we pledge for a cleaner, safer, and better planet, living in harmony with nature. This World Environment Day, 10xDS colleagues indulged in a social media “Plant a Sapling” challenge to induce a sense of responsibility, respect towards the environment, and make our next generation understand the importance of planting trees and maintaining nature around them.

EDITION: June | 2020

10xDS firmly believes that learning and development is essential in building organizational capability and competence. 10xDS is committed to agile and accelerated learning to help our colleagues perform to their full potential. We are passionate about providing opportunities to our team to build valuable capabilities and successful careers.

EDITION: May | 2020

10xDS successfully delivered an automated solution to help a multinational mid and downstream oil company streamline their Accounts Receivables reconciliation process. The project was executed in two phases to reconcile the receivables from customers for the seven entities of the company with accounts in 16 banks. With automation, the BOT downloads bank statements from the online banking websites and updates the details in a consolidated file template which is accessible for the AR team.

EDITION: May | 2020

10xDS developed an automated solution for performing the quality acceptance check before honouring SIM card requests from customers of a telecom company. The process was repetitive and time-consuming. The automated solution helped bringing down the turnaround time and increased operational efficiency as BOT completed the process five times faster than an employee.

EDITION: May | 2020

10xDS launched a comprehensive RPA tool upgrade service offering for organizations to systematically upgrade to newer versions of RPA tools. Organizations may require tool upgrade for various reasons such as end of support for current version by RPA provider, Compatibility issues arising due to change in environment, moving from on-premise to Cloud infrastructure or to a new OS, among others. As part of the offering, 10xDS consultants conduct Tool Agnostic Review to assess the impact of upgrade on business, effort, and cost. The technical team then conducts Tool Specific Review to assess the complexity of the upgrade. Business, IT-Infra and Technical team collaborates to build an upgrade strategy tailored to the needs of the organization.

EDITION: May | 2020

Team 10xDS wishes everyone Ramadan Mubarak, commemorating the holy month of Ramadan. Let us all reflect on the common humanity that binds us together amidst this crisis and hope for better opportunities and brighter future soon.

EDITION: May | 2020

Team 10xDS has been taking swift actions to ensure that we effectively continue operations without disruption, to help our clients navigate this difficult time. We have switched to 100% remote work to drive digital transformations for our global clients.

EDITION: April | 2020

10xDS developed Intelligent Digital Assistants (IDAs) to assist the patients in booking appointments with physicians and the hospital front-office staff in managing influx of patients. IDAs act as the primary layer of interaction with the patients. The solution addresses the challenges faced by the hospitals around the world in managing the overwhelming number of patients interacting with the hospital front office staff, understanding the needs of the patients and booking appointments with physicians. IDAs also offer preliminary diagnosis and critical primary information services.

EDITION: April | 2020

10xDS helped delivering an automated solution to generate and issue road pass for critical employees to commute on road for complying with the mandate issued by the police department of a middle east country, to curb the spread of COVID – 19. 10xDS developed an RPA solution to help the HR & Administration department for issuing authorization letters to critical employees who are required to commute to office premises.

EDITION: April | 2020

10xDS developed a process driven Loan Portfolio analytics & dashboard framework for Non-Banking Finance Companies (NBFCs). NBFCs may face the challenges of lack of access to timely information in terms of portfolio status, application status, turn-around time, application ageing, salesmen performance, funding, exposure, collections and more. The solution offers insights into loan application portfolio, exposure and funding aspects, customer insights, risks, loan performance and more.

EDITION: April | 2020

10xDS implemented an RPA solution to gather COVID 19 related facts and information from reliable sources for sharing with employees daily in the locations they are working. Pandemic situations lead to sharing of wrong information and myths among people that may lead to panic. Employers may find it overwhelming and challenging to keep track of all the locations they operate and keep their employees informed about the status. The solution helps the HR & Administration department to issue emails with data on the pandemic situation from reliable sources and websites. Bot accesses the employee database and extracts details like name, email ID and location.

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